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Photo shows four people in a house
Policy Matters
Doug Clark
Dramatic tip-over video and latest recalls demand attention

More bedroom chests sold by online retailers and in IKEA stores have been recalled because of “serious tip-over and entrapment hazards that can result in death or injuries to children,” the Consumer Products Safety Commission announced Feb. 26 and March 4. In a related development, KGET television in Bakersfield, Calif., recently aired a “nanny cam” video of a dresser falling over as a 3-year-old child attempted to climb up its drawers. Fortunately, she avoided being caught beneath it. Aris is the daughter of the station’s chief meteorologist, Alissa Carlson. “The nanny had just put Aris down for a nap, and

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Policy Matters
Doug Clark
GovRel Update: Retailers must plan for COVID-19 spread

Before anyone heard of the novel coronavirus that causes the disease now called COVID-19, Terri Johnson had a plan. Every business should, said Johnson, the director of occupational health and safety for WS Badcock Corp. in Mulberry, Fla. “Obviously, we should plan for the worst and hope for the best,” said Johnson, a certified occupational health nurse who has worked for Home Furnishings Association member Badcock for 30 years. This virus, if it continues to spread, may become one of the greatest challenges she’s faced in that time. The disease, which originated in China’s Hubei province, slowed manufacturing and transportation

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Photo shows tables and chairs in front of a fireplace
News
Doug Clark
Furniture orders rise, then virus arrives, Smith reports

Bad news followed good, according to Ken Smith of High Point, N.C., accounting and consulting firm Smith Leonard. While reporting a 4 percent increase in residential home furnishings orders in December 2019 over December 2018, Smith noted the obvious, and ominous, new development: “The coronavirus situation is not helping us start 2020 in a very positive way. All the concerns over travel, sourcing and general bad news will not be good if this epidemic isn’t slowed soon. Consumer confidence has remained high, but that study was done before the news finally scared the stock market folks into realizing this is

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Photo shows Matt and BreighAnn Judon on a sofa
News
Doug Clark
Football star raves about Gladhill Furniture

Jim Nicholson was already a Baltimore Ravens fan, but he’s got an even greater rooting interest in one of the NFL team’s biggest stars. If Pro Bowl linebacker Matt Judon signs a new contract with the Ravens, Nicholson’s Gladhill Furniture in Middletown, Md., may get to keep a very good customer. Judon’s agent called Nicholson a few months ago with an offer: The player and his wife, BreighAnn, would provide a social media testimonial in exchange for furniture. That sounded like a deal to Nicholson, who owns season tickets to Ravens games. The Judons worked with a Gladhill designer and

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Photo shows Erik and Stephanie Weeg
News
Doug Clark
Johnny Janosik designs satisfying customer experience

Johnny Janosik World of Furniture & Mattresses calls it “The Experience.” It’s what separates the Top 100 retailer from the online-only competition. And elicits this testimonial from a satisfied customer: “I honestly can’t imagine furnishing this house without Johnny Janosik and everything they’ve offered us.” That’s Stephanie Weeg. She and her husband Erik did rely on Laurel, Del.,-based Johnny Janosik to help them furnish their brand-new dream home. It turned out that their trust was well-placed. The Weegs not only shared their experience from beginning to end, they were willing to show it, in the store and in their home

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Photo shows four members of the Winter family in front of the Furniture Mall of Kansasstore
News
Doug Clark
Furniture Mall of Kansas founder leaves strong family legacy

Bob Winter’s obituary noted that he enjoyed family activities, including making homemade ice cream. How fitting, given that homemade frozen custard, crafted from their own cows’ milk, was the featured item at his parents’ “Howdy Come In” soda fountain in 1930s Emporia, Kan. Family traditions were important for Robert F. “Bob” Winter, who died Feb. 17 at age 85. He was co-owner of Home Furnishings Association member Furniture Mall of Kansas, which serves frozen custard today at Howdy Come In cafes in its stores in Topeka and Olathe. Ben and Eva Winter purchased a gas station that came with a

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