For days on end, Howell Furniture’s Facebook feed ran a string of public service announcements. Again. Tropical Storm Imelda poured 43 inches of rain onto Beaumont and other communities in Southeast Texas last month, triggering floods that nearly matched the devastation caused by Hurricane Harvey in August 2017. Howell co-owner Shawn Hanley kept the Beaumont-based company’s social media channels updated with encouragement and information. Where could residents find food, water, and other supplies? Where could they launder their dirty clothes? What should they do with soaked furnishings? How could they report their losses? Whom could they trust to make repairs?
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A sale isn’t final, and it doesn’t satisfy the customer, until it’s delivered into her home, Patrick Cory said in a Home Furnishings Association seminar at High Point Market Oct. 21. Cory was co-owner of Cory 1st Choice Home Delivery until its acquisition by J.B. Hunt Transport Services earlier this year. He holds a consulting role with J.B. Hunt. Speaking in the HFA’s Resource Center, Cory stressed how easily a customer experience can turn sour at the final step by telling an anecdote about a former associate’s furniture purchase. The husband thought the delivery crew did everything right. His wife’s
Some underprivileged youngsters got more than a soccer match when they showed up at Exploria Stadium in Orlando this month. Home Furnishings Association member City Furniture teamed up with Orlando City Soccer Club to surprise the children with new twin-size beds and bedding at the first-ever Delivering Hope Pajama Party on Oct. 4. “This was a great launch for the Delivering Hope program, bringing the kids an evening to remember at Exploria Stadium and the ongoing health benefits of supportive, restful sleep,” said City Furniture President Andrew Koenig. “As our partnership with Orlando City Soccer Club continues growing, the Delivering
Asking Randy Coconis to pick a favorite furniture promotion is like asking a mother to pick her favorite child. You’re wasting your time. But ask Coconis to pick his most meaningful furniture promotion and there’s no hesitation. In fact, it’s going on throughout October at Coconis Furniture’s five stores in Ohio. The Home Furnishings Association member, in partnership with a local television station and health care company, is offering free mammograms to women with no health insurance or whose insurance doesn’t provide for the testing. There’s nothing to buy – customers walk in, pick up a certificate and schedule an
Heaven knows how many awards and honorary degrees Home Furnishings Association member Jake Jabs has accumulated in his lifetime. “Let’s just say a lot,” said Jabs, the president and CEO of American Furniture Warehouse, with a chuckle. But Sunday night’s tribute might have been the most memorable, he said. Jabs was inducted into the American Home Furnishings Hall of Fame during High Point Market. Three other industry icons joined him: Clement “Clem” M. Lange, co-founder and chairman of Best Chairs, Inc., Best Home Furnishings; Paul Maitland-Smith, founder of Maitland-Smith Ltd. and Theodore Alexander; and Jim McIngvale, founder and owner of Gallery Furniture.
William K. Pou Jr. has been appointed chairman of the W.S. Badcock Corporation Board of Directors. Pou has served as executive vice president of retail operations since 1997 and will continue to hold that title. He played an active role in the Top 100 retailer’s rapid growth in recent years. The company, based in Mulberry, Fla., counts 368 corporate and dealer stores in eight Southeastern states. W.S. Badcock was founded in 1904 by Pou’s great-grandfather, Henry Stanhope Badcock. It is one of the largest privately held home furnishings companies in the U.S. Its branded Badcock Home Furniture &more stores carry
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Scott Whittier does not mince words. “I love kids. The last thing I want to do is kill one,” the
As one of the most creative entrepreneurs in retail furniture, Mary Liz Curtin generates plenty of ideas. But never enough.
Uncertainty about tariffs. A possible recession on the horizon. These days, furniture retailers who want to expand can get frightened
Like many people in Houston, the nation and the world, Home Furnishings Association member Sam Zavary of Exclusive Furniture was
For days on end, Howell Furniture’s Facebook feed ran a string of public service announcements. Again. Tropical Storm Imelda poured
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