Association Blog

The U.S. Consumer Product Safety Commission issued a strong and unusual warning last week to owners of Hodedah HI4DR four-drawer dressers. “CPSC tested the Hodedah HI4DR dresser and found that it is unstable and can tip over if not anchored to the wall, posing serious tip-over and entrapment hazards that can result in injuries to children or even death,” the agency said in a news release. The dressers should be anchored to the wall or placed “where children cannot get near them.” It added, “CPSC intends to continue pressing the case for a recall with Hodedah.” CPSC engineers last year tested

If you sell children’s furniture, would you like a respected member of a local mothers’ group to recommend your products? Of course. She could influence the buying decisions of many other parents. Or, maybe the high school football coach would talk up the comfort and therapeutic value of the massage chairs and sleep products you carry in your store. Could that boost sales? Furniture store owners work hard to build relationships with their customers. They know that it requires a personal touch. But to reach beyond their base of support, they need help. Why not use people who also have

It’s great when an advertising campaign brings new customers into your store. But which customers represent the greatest value over the long run? “Your customers aren’t just worth the amount of money they spend on your business today. They have future value, if you’re able to retain them.” That is the message Laura Khoury will present at a Home Furnishings Association seminar titled, “How increasing customer lifetime value fuels revenue growth.” Khoury, CEO of Shoptelligence, will speak at 9 a.m. Tuesday, Jan. 28, in the HFA’s Resource Center, B1050, at Las Vegas Market. Shoptelligence, an HFA Solution Partner, defines customer

IKEA recalled millions of chests and dressers in June 2016 because of tip-over hazards. It repeated the recall announcement in November 2017. In between, on May 24, 2017, an IKEA dresser toppled over on 2-year-old Jozef Dudek in his Buena Park, Calif., bedroom. The blow injured the child’s neck, causing him to suffocate. Monday, a law firm representing Jozef’s parents reported that IKEA agreed to pay $46 million in damages, “believed to be the largest child wrongful death recovery in American history,” the firm stated. The settlement “includes non-monetary terms intended to protect other children from IKEA furniture tip-over incidents.”