Association Blog

The Latest News

CrossCheck Logo on an image of someone handing over a check
News
Doug Clark
CrossCheck offers more sales, less risk

It’s easy to see why many retailers refuse to accept checks from customers,” says Charles Dortch III. “They don’t want to be burned.” The trouble is, a no-checks policy turns away some customers — for good. So why not make the sale and pass the risk to CrossCheck? CrossCheck is a ground-breaking payments guarantee company that’s been serving retailers since 1983. Now, it’s a Home Furnishings Association Solution Partner, offering special opportunities for HFA members to increase sales and reduce risk. Dortch is a senior vice president at CrossCheck, a Petaluma, Calif.,-based company he joined in 1997. He can count

Read More
Gary Fazio is the new CEO of Art Van Furniture
Shop Talk
Robert Bell
Art Van finds its man: Gary Fazio takes over as CEO

A former bedding industry veteran is leaving behind retirement to lead HFA member Art Van Furniture. Gary Fazio is the company’s new CEO effective immediately. Fazio replaces Ron Boire, who resigned in August after leading the Top 100 retailer for about a year. Fazio brings more than 40 years of retail and bedding experience to his new role, according to an Art Van release. Most recently, Fazio served as CEO of mattress manufacturer Serta Simmons Bedding LLC from 2013 to 2015. Before that, he worked the retail side of bedding as CEO of Mattress Firm, the Houston-based mattress retailer. [Art

Read More
An artist's rendering of the new store opening next year by HFA member Furniture Connections.
Shop Talk
Robert Bell
When to expand? HFA member David Berggren offers tips

Uncertainty to tariffs. A possible recession on the horizon. These days, furniture retailers who want to expand can get frightened off by the headlines. HFA member Furniture Connection in Clarksville, Tenn., is not like a lot of furniture retailers. Owner David Berggren broke ground this month on a second Furniture Connection store in Clarksville, Tenn. The new store will be 46,000 square feet and sit behind an Ashley HomeStore Berggren already owns. Berggren says the new store will go a long way toward fulfilling one of his long-standing beliefs in retail furniture shopping. “Customers are always shopping at least two stores,”

Read More
Consumer Products Safety commissioners
Policy Matters
Doug Clark
Leadership changes could slow CPSC furniture action

A significant and surprising leadership change is coming to the Consumer Products Safety Commission (CPSC) at a critical time. Commissioners voted 3-2 Sept. 13 to elevate Robert Adler to the post of vice chairman. That puts him in line to follow Ann Marie Buerkle as acting chairman when she steps down from that post Sept. 30. Adler, who has served on the commission for the past 10 years, is a Democrat. Three commissioners, including Buerkle, are Republicans. She voted for Adler, explaining that “consumer protection is not political.” The agency’s leader should “be the most experienced, most senior commissioner who

Read More
West Creek
Shop Talk
Robert Bell
West Creek helps retailers say yes to customers

The words “no credit needed” generate a powerful attraction in the retail industry, according to Dan White, national account manager for West Creek, a new Home Furnishings Association solution partner. West Creek is a financial firm that provides rent-to-own services directly to consumers but engages them in your furniture store. Millions of Americans are “credit invisible,” White says, noting that 66 percent of millennials don’t have credit cards. “They’re not bad with credit, they’re just not using credit,” he says. Millions more have inaccurate or incomplete information on their credit reports or have more borrowing capacity than they’re given credit for, no pun

Read More
HFA members from Jacksonville's Ashley HomeStore deliver mattresses to families displaced by a fire earlier this year.
Shop Talk
Robert Bell
Fire takes their home, HFA member gives them hope

There wasn’t much time to grab anything – clothes, family photos – even a pair of shoes. When a fire broke out in July at the Calloway Cove Apartment complex in Jacksonville, Fla., residents barely escaped with their lives. Five children and two adults were injured in the fire. Some of those children are still in the hospital recovering from burns. Two months after nearly a dozen families were displaced, a Home Furnishings Association member is bringing some semblance of normalcy to their lives. Ashley Furniture HomeStore, which owns stores in northeast Florida and southeast Georgia, donated 26 beds to

Read More

Policy Matters

Member News

Shop Talk

More From The HFA

HFA logo with headphones

Everyone is trying to figure out what the “new normal” will look like when your stores reopen. What will recovery look like to you and

Listen
HFA logo with headphones

In the evolution of the customer journey how are you currently touching your customers?  In this episode, Ken Widger, Marketing Program Manager at MicroD will

Listen
HFA Members

Here’s what your business needs to know about the COVID-19 outbreak.