

Repeat customers. Everyone tells retailers they need them, but it’s easier said than done. How do you get started? Improve your retail customer experience. When players like Amazon enable people to purchase products with the tap of a button, brick-and-mortar furniture retailers must step up their game and offer experiences that people can’t get online or on their phone. But what exactly is a great retail experience? The answer will vary from one retailer to the next. The “right” customer experience strategy will depend on the type of furniture you sell, your store and your shoppers. It’s essential that you