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Wayne Rivers
Four Stages to Family Business Success

Understanding where your store is on its journey can help you grow. Bobby Martin has never owned a home furnishings store, but I bet a lot of home furnishings retailers can learn from him. Martin built his first company, First Research, up to the point where he could sell it to Dun & Bradstreet for $26 million. Since then he’s been involved with five other companies as an advisor and angel investor. He’s now the chairman and co-founder of Vertical IQ, which provides sales research insight for banks. Like many of you, Martin has built businesses from the ground up

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Virginia Keyes and her daughter Lisa faced many difficult decisions after Virginia’s husband died in 2006. Closing the store, however, was never one of them.
Shop Talk
Home Furnishings Association
Like father, like daughter

After his father died, John Keyes took over Naturwood Furniture. He was 18. Lisa Keyes knows about following in a father’s shoes. The first call came in the morning. It was from Stickley. Ever since he learned the manufacturer was looking for a new store in the Sacramento area to sell its line, John Keyes made it his mission to make that store his store, Naturwood Furniture. He’d spent the past year courting the company—even buying a new suit and flying to High Point to meet with Stickley officials at market. On the morning Stickley called the store, Keyes was

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Shop Talk
Home Furnishings Association
Deliveries Don’t Just Happen

Making the sale is often the simplest part of running a furniture retail store. The customer has selected their product and money has changed hands, but what now? If it were as simple as putting that sofa on a truck, driving out to the customer’s home and walking it through the door, well there would be a lot more successful furniture retailers. But there are things that great retailers consider in that time between the customer leaving the store and the arrival of the delivery team. 1. The customer – Make sure your sales staff explains the delivery process so the

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Child reaching for a toy on top of a dresser
Policy Matters
Home Furnishings Association
Anchor It! Prevent Tip-Over

Anchor furniture to prevent tip-over accidents The threat is serious, but the solution is simple. The U.S. Consumer Product Safety Commission has launched an Anchor It! campaign to educate parents and child caregivers about simple steps they can take to help prevent possible television and furniture tip-over accidents. In support of this campaign, the American Home Furnishings Alliance is offering a FREE furniture tip restraint. The restraint is easy to install and requires only basic tools. Click here to learn how to secure your furniture in 4 easy steps. Call (336) 884-5000 to request your free restraint.   Why Anchor? According to the U.S.

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Policy Matters
Doug Clark
What is TB117-2013?

TB117-2013 is a new regulation regarding the flammability of upholstered furniture in California. It replaces the 1975 standard, Technical Bulletin 117 (TB117). The state of California revised Technical Bulletin 117 (TB117). The new standards outline the changes in flammability testing saying that as of January 1, 2014, manufacturers may transition from the open flame test process adopted and mandated in 1975 to the new methods for smolder resistance of cover fabrics, barrier materials, resilient filling materials, and decking materials for use in upholstered furniture.” Manufacturers will have one year to come into full mandatory compliance with the standards. The revision

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Government Building
Policy Matters
Home Furnishings Association
California’s Prop 65 remains an important, enforced law.

It’s the most far-reaching consumer “right to know” law in the nation. There have been myriad attempts to revise and amend this law the last couple of years, to no avail. What is Proposition 65? It’s a law that requires California businesses with 10 or more employees to provide a clear and reasonable warning before knowingly and intentionally exposing individuals to chemicals known to cause cancer and/ or reproductive toxicity. The law only requires businesses to warn of the exposure. The Governor is required to keep a list of all substances known to cause cancer or birth defects or other

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