HFA Blog

Woman shopping for mattress

Report: Even slightest hiccup can send customers to your competitor

Robert BellMar 8, 2019
Current News

It’s hardy new that customers demand engaging and relevant interactions and conversations across all channels when shopping in your furniture store. But how demanding are they? Sixty-three percent say it only takes one bad shopping experience to turn them off from your brand, according to BRP, a retail consulting firm.


Illustration of e-commerce

Alternative online sales-tax bill advances in California Assembly

Doug ClarkMar 6, 2019
Current News,Policy Matters - Government Relations

When California’s Department of Tax and Fee Administration said last December that out-of-state retailers would be required to collect taxes on their online sales into the state, lawmakers were already promising their own action. Now legislators are close to delivering. The Marketplace Facilitators Act has powerful sponsors and breezed through a committee with


Container ship

Trade group, with HFA, calls tariffs ‘a losing proposition’

Doug ClarkMar 5, 2019
Policy Matters - Government Relations

A free-trade coalition including the Home Furnishings Association urged President Trump to continue pressing China for a trade deal without raising tariffs.  “We are encouraged by your decision to avoid a tariff increase on March 2 and allow negotiations to continue ahead of a planned summit with Chinese President Xi


Furniture Store with Customers

Retailers have an edge that Amazon can’t supply: BOPIS

The HFA TeamMar 4, 2019
Current News

Brick-and-mortar furniture retail still has room to thrive, even in a world where 55 percent of U.S. households have Amazon Prime accounts, a study by IHL Group suggests. According to the study, 75 percent of retail business will still be driven by physical stores in 2022. But to stay relevant furniture retailers will need to adopt technology of their own to


CPSC sends a strong warning about furniture tip overs

Doug ClarkMar 1, 2019
Current News,Policy Matters - Government Relations

In a strongly worded letter Feb. 27, the Consumer Products Safety Commission warned furniture retailers not to sell clothing storage units – mostly bedroom dressers – that don’t meet ASTM safety standards.  ASTM International, formerly known as the American Society for Testing and Materials, is a private organization that develops voluntary technical standards for a


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