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Home Furnishings Association
Connect with Your Customer and Grow your Customer Base

Do you know what made Zappos such a great company? It wasn’t that they were selling shoes online – they weren’t the first ones to do that. It was the way Zappos connected with their customers. They had a few philosophies they lived by such as: · The customer is always right even when he or she is wrong. · You can make your customers happy by focusing on the experience instead of just the product. · By making things convenient for your customers, such as a 365-day return policy, you will win their loyalty. Connecting with your customers on

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The HFA Store
Jef Spencer
Ensure Your Signs are ADA Compliant

You’ve seen them in just about every business environment and they are most likely your directional facilities signs to help the customer find restrooms, services, and exits. But are you ADA compliant? If they aren’t, you could be subject to sizeable fines. But just how big of a fine? As of March 2014, the potential fine for a first-time ADA violation increased to a maximum of $75,000! The Americans with Disabilities Act (ADA) is a civil rights law that has been in place since 1990. This law protects disabled individuals from discrimination within all spaces accessible to the public. As of

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man attaching a lockout tag to an electrical control panel
The HFA Store
Jef Spencer
5 Steps to Build an Effective LOTO Plan

Since OSHA introduced Standard 1910.147, great strides have been made to increase safety and reduce incidents of injury in workplaces everywhere.  Having a Lockout/Tagout (LOTO) plan plays a vital role in protecting workers and employees from life-threatening accidents on a regular basis. This is not just to industrial locations, many furniture warehouses have areas that could benefit from a LOTO plan. Here are five steps to building an effective LOTO plan for your company:  1. Identify All Equipment The first step to a putting together a LOTO plan is to decide which of your machines and devices need to locked

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Fluorescent Tubes
The HFA Store
Home Furnishings Association
Do You Recycle Fluorescent Lighting and E-Waste?

Are you considering or recently completed a retrofitting to LEDs and left with some old lamps? Are they piled up in your dumpster or behind your building? Let’s hope not. Let’s face it, the world of lighting is like any other technology these days, constantly changing and upgrading. Staying educated and sensitive to the environmental impact of energy consumption and use of lighting has been more important than ever before. When you purchase lighting, you may not just be thinking about replacing the lamp that is in the socket, but also thinking about how the new product will impact energy,

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Photo of shopping cart next to fire exit door.
The HFA Store
Home Furnishings Association
Do you Have a HOT Fire Escape Plan?

Did you realize that roughly 200 workplace fires occur every day in the U.S.? Would employees and visitors to your workplace know how to exit quickly if they needed to evacuate? If they don’t then it might be worth looking into a company who offer Safety Consultancy to make sure every safety measure is followed, for the good of your business. If (hopefully not when) a fire breaks out at work, there is no time for confusion and chaos: You and your co-workers and customers need to get out of the building as soon as possible. Here are some things

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Policy Matters
Home Furnishings Association
WIOA Incumbent Worker Training Funding Programs

Keeping employees equipped with the latest trade knowledge and skills can be expensive, and in a challenging economy it can end up on hold indefinitely. Home Furnishings Association (HFA) has located resources in our member states that could assist you with funding for workforce training. In the PDF linked on this page, you will find various programs, by state, that are currently available.  Please note that the information provided on the various links to different states may change.  HFA will do our best to keep this information as current as possible.  Many local cities and counties have specialized funds available.  To

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