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Shoppers’ senses can put them in the mood to buy

An attractive showroom, pleasant background music and, perhaps, the smell of leather can put visitors to your store in the mood to buy.

That conclusion comes from a global survey of 10,000 consumers in 10 countries by Walnut Unlimited for Mood Media, an in-store media solutions company.

The Mood Media study focuses on the impact of atmosphere on shoppers’ experiences and behavior. It contends that the ability to touch, feel and try products, as well as music, visuals and even scent, contribute to a preference for in-store purchasing over online buying for most consumers.

via Mood Media

More than 80 percent of American shoppers say an enjoyable atmosphere is a key factor in keeping them in your store longer, returning more often and making purchases there rather than through the Internet, according to the survey. Background music is the biggest part of that, but only if it’s good music.

No details were offered on what kind of aromas work best but, as a furniture retailer, you probably should draw from strength – especially if you sell leather products.

STORIS will demonstrate newest advance in RRC at Las Vegas Market

Retailers spoke, STORIS listened. As requested by its retail partners in the home furnishings industry, the company has launched Release 10.0, “adding advanced fulfillment functionality to its point of sale process,” it said in a news release. “This is critical as fulfillment methods are a competitive advantage for retailers in a world shaped by demanding consumer delivery expectations and a call for convenience.”

Customers can request a demonstration in the HFA Retailer Resource Center, B1050, at the Las Vegas Market. Go to Storis.com to make a request.

“Multiple concurrent fulfillments is a significant enhancement due to the related processes, such as delivery, logistics and merchandise preparations being subsequently affected,” the STORIS news release added. “Each fulfillment on an order can be manifested for routes simultaneously. This allows for delivery or shipment from different warehouses to fulfill a single order concurrently.”


Steps to Create the Best Furniture Website to Increase Sales

Transform your retail store website from an online catalog to an extension of your sales staff with these furniture website tips that are sure to increase sales.

Is your furniture store website delivering quality leads, capturing details on every visitor, and assisting consumers in their research so they move closer to making a purchase? If not, it’s time to turn your website into a great salesperson with these furniture website tips.

Ditch the Digital Brochure Approach

Interactive technology on a website makes the online consumer experience engaging and personalized, much like the fancy websites of big box stores and e-commerce heavyweights.

“Websites tend to be very much like an online brochure, with products and price listings and some basic content visitors can read through,” says PERQ Co-founder Scott Hill. “By keeping people on the site longer and providing richer engagement with the brand, you build up mindshare, which quickly moves them closer to purchasing.”

Increase Engagement Time on Website

Furniture stores can drastically increase website visitor engagement by offering interactive quizzes and helpful tools to create a guided online shopping experience.

After implementing PERQ’s technology last year, Knight Furniture & Mattress in Texas experienced a big lift in online engagement and in-store sales. “It’s increased time on site by about double,” says Knight Furniture Vice President Joey Gunn. “I needed my website to be better than all of my local competitors, and I really wanted to take it to the next level. Something not many companies do is remember to adapt your website to mobile. It keeps them on my site longer and off my competitors’ by adding value.”

Generate Better Lead Information

Many furniture websites only gather lead information if a visitor fills out a static “contact us” form, and that basic information offers little help in closing a sale. Be sure to entice online shoppers into giving you detailed information about themselves (and their purchase preferences) by offering valuable research in return.

Help shoppers narrow down the best kind of mattress for their sleep habits or pick a sofa style through fun, quick quizzes that don’t seem obtrusive. In return, furniture retailers capture higher quality leads that result in more sales. In analyzing clients’ data, we’ve found interactive content generates 500% more data collected than websites without an interactive experience.

Track the Customer Journey

It’s important to track individual website visitors to see what pages they’ve viewed, how long they spent on each page, as well as everything they clicked on. In-depth analytics show retailers what’s successful and what isn’t working well on their website. It also gives their sales teams detailed information about each online shopper that can be used to convert a lead.

“We encourage our sales team, before they respond to a lead, to follow that customer journey,” Gunn says. “All of a sudden, we have way more information and customer insight to work with.”

Personalize the Website Experience

Furniture retailers can also leverage a visitor’s internet “cookies” to personalize the website experience. PERQ software tracks an online shopper’s behavior for 180 days, so the websites remember shoppers every time they visit — even greeting them by name. Shoppers don’t even have to re-enter information or see the same offers twice, which moves them onto the next buying step.

To inspire consumers to visit the showroom, serve up smart Calls to Action like personalized promotions. Delivering targeted content and incentives makes the navigation process more intuitive, less frustrating, and entices your consumers to visit the showroom.

Homeowner Janet Dixon bought several big pieces of furniture such as a white high gloss tv unit, after her children left for college. Dixon started her research online and then purchased in-store. She says inadequate search functions and irrelevant pop-up advertisements on furniture websites annoy her.

“Online shopping is only enjoyable when it is easy to navigate and I can go right to what I am looking for without digging and searching through unrelated items,” Dixon says.

Offer a Connected Website Experience

Combine some or all of these furniture website tips to create a connected online experience that guides consumers down the sales funnel, and ultimately drives them from the research phase into the showroom to buy. “Your website is an important thing to focus on. It’s a critical marketing tool,” says PERQ Sales Manager Doug Stump. “Starting there makes sense.”

investing in technology

How Investing in Technology Can Save Your Furniture Business

Afraid to invest in new technology? To stay relevant in this digital age, it’s vital for furniture stores to choose a tech solution with proven ROI to improve the online shopping experience and attract new furniture customers.


Make your store more visible using Google My Business

Have you been wanting to list your business on Google, but don’t know where to start? Now, with the Google My Business app, you can easily list your business on Google for free and manage it on the go.

Why you need to use Google My Business

Google My Business is an important tool for business of all sizes. Other than using it to get your business listed on Google, you can also view powerful insights that help you understand your customers and if your business is gaining the visibility it needs to drive traffic. Wondering how many times people searched for your business in a month? You can view this data in the app, and more. Not convinced yet? Quickly respond to customer reviews left on Google for your business and stay engaged with your most loyal customers. Did you make some changes to the interior of your store that you’re excited to share? Upload fresh pictures of your new store layout directly from the app. Furthermore, if you have a YouTube account associated with your business account, you can see an overview of how well your videos are performing.

This is when and where your business listing will show up

A business listing on Google shows up depending on the search query that is performed. Your listing will appear when people either search for your business or for businesses similar to yours.

In case you were wondering, this is how our business listing appears on a desktop web browser:

Google My Business HFA

Who can use Google My Business?

The Google My Business app can be downloaded in the Apple App Store and the Google Play Store. You can also use it at a desktop if that is what you prefer. It is free to use and can be used by any business that has a physical location or visits their customers where they are. Google must review and verify your business listing before it shows up on Google search, Google maps or Google+.

Get your business listed now!

Google My Business is a powerful but simple tool that your business can benefit greatly from. Over 4 billion Google searches are performed each day. How many times does your business show up?