CeXperentia takes insights directly from your customers so you can run your business the way you expect it to run while improving sales, delighting customers, and keeping a happy staff. Solicited feedback, online reviews, chat logs, clickstream data, and operational measures all come together in your Medallia Experience Cloud.

By sending surveys to your customers, we use enterprise-level reporting to extract what customers are saying about you on social media, via texting software, and online reviews. We extract specific data that you can see on your dashboard so you can see how the experiences you offer satisfy your customers and close the loop to satisfy customers.

If you’ve not heard of Medallia, you have certainly seen them everywhere. Medallia systemizes the process of helping companies understand their customer’s points of view by helping them collect data about how customers experience their brand. Proprietary artificial intelligence-driven software shows clients the insights they need to make critical decisions based on the data as opposed to opinion-by-committee. We’re a pioneer in the customer experience space, and CeXperentia brings this technology exclusively to the furniture industry at a value.

With membership, you can expect

• Web-enabled – Allows you to see results in real time from anywhere.
• Enterprise-grade software – Provides the highest level of data security.
• Actionable alerts as they occur – Now you can save customers who are about to churn.
• Three levels of oversight – Key stakeholders have information access.