Sometimes those extra years play havoc with your estate planning Recently the Centers for Disease Control and Prevention produced a paper called “Death in the United States.” While this might seem to be a morbidly unusual article for the Home Furnishings Association, please bear with me because the data within
There’s nothing more amazing than the endless incidents of mind-bending screw-ups by otherwise successful businesses. Every employee has stories, ranging from miscalculations and costly errors of judgment to downright avoidable mistakes [Smith Village employees are rewarded with keys to store] It doesn’t seem to be getting any better. Years ago,
In Sales, A+B=R There’s a simple sales formula that goes like this: When A or B go up, so does R. Conversely, when A or B goes down, R drops as well. In this case R stands for Results. Everyone wants to see better results, but to get better results,
There’s a reason customers show up at your store. They want something they can’t get from their phone. Exceptional Customer Service. Remember last year when Ralph Lauren announced it was closing its flagship Polo store in New York City as part of a drive to gain footing in a rapidly changing retail world?
None of our business? Smart retailers know their customers. Traditionally that knowledge was gained through personal interactions. If a shopper made several purchases over the years, the store owner learned her style and color preferences and the prices she could afford. Maybe he recorded this information in a notebook or
A Perfect Fit When Dan Griffin decided to open a furniture store in Clearlake, Calif., 21 years ago, he didn’t study the town’s demographics or conduct any market research. “I had no idea what I was getting into,” he recalls. But he knew one thing: “I fell in love with
A positive company culture may be more important than you may think By all accounts, Paul Coconis was an astute businessman quick to spot an opportunity and turn it into dollars. While other furniture retailers came and left, Coconis and Furniture Discount House carved out a niche selling furniture in
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