Customer expectations are higher than ever. Equipping a sales team with tools to elevate customer satisfaction is not only a good idea – it’s essential. Leveraging technology like a sales support app is a simple and powerful way to enhance efficiency and accuracy while improving the overall customer experience, which is critical for success as a retailer in the furniture industry.
The customer experience involves every touchpoint the business has with a customer, from when the customer walks in the door to post-purchase interactions. The consumer’s overall satisfaction is not simply decided while in the store but the entire retail experience. Purchasing decisions involve a significant investment in time and money, and consumers expect personalized attention while receiving fast, accurate, and friendly service.
The furniture industry has traditionally been a slow adopter of technology. In these ever-changing times, a furniture retailer can no longer afford to be beholden to tradition. Rather, a furniture retailer has to be proactive. How does a retailer accomplish this? One way is by taking advantage of a sales-support App. This will equip your salespeople with tools to enhance the customer experience inside your store by empowering the sales team to streamline operations and improve accuracy.
A Sales App Provides Instant Product Information
There is no need to experience the grief of running to the ‘back’ or calling the warehouse to check inventory. Salespeople require quick and easy access to information about all items on the showroom floor and across the entire inventory system. Having a sales-support App that communicates with your retail management system is paramount. An App allows you to quickly check the status of any item, including whether it is in stock, available at another location, on order, or needs to be special ordered. You can instantly access the item’s specifications and answer customer questions without needing a tape measure, as it can provide product details like dimensions. Eliminate the need to leave the customer’s side, keep them informed about the product, engage them in the selection process, and enhance their entire experience in your store.
Streamline the Sales Process
Traditionally, salespeople wrote down product details on notepads, the back of a business card, or whatever was lying around to create a sale later. Using a sales-support App with mobile scanning streamlines this process, saving time, increasing accuracy, and enhancing customer confidence. By scanning product tags, salespeople can create lists and finalize sales without leaving the customer’s side, removing doubt.
iFurniture Mobile Powered by Furniture Wizard Software
Blending human interaction with technology creates a win-win in the furniture retail industry. It ensures customers have a positive experience and salespeople feel confident and empowered. An exceptional customer experience can set a retailer apart in a competitive market. For those ready to embrace technology, a sales-support App can transform daily operations and boost sales.
The iFurniture mobile App is the ultimate solution for improving efficiency, boosting productivity, and enhancing the customer experience. iFurniture connects to Furniture Wizard Software to provide reliable inventory information, mobile scanning, sales reporting, and more. The real-time inventory updates sync directly with your store’s database, ensuring the most up-to-date information. Mobile scanning allows you to use your camera to scan barcodes to look up product information or add items to customer lists. Sales reporting provides real-time sales data to analyze trends and get an overview of your business operations. Experience the magic with iFurniture mobile powered by Furniture Wizard Software.
