Cultivating a customer-centric culture
Did you know two out of three shoppers are willing to pay more for furniture if it means getting a better customer experience? In this HFA Live webinar, thought leader Jeanne Bliss will offer actionable takeaways and best practices so your store is valued, remembered, and unforgettable with your customers even when you are delivering bad news about wait times. Bliss has helped brands like Southwest and Zappos make their customer experience so memorable customers come back wanting more.
Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. She is the founder of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. Her clients include: AAA, Johnson & Johnson, Brooks Brothers, Bombardier Aerospace, and Kaiser Permanente. She is a sought after speaker and thought-leader, the author of three best-selling books, and co-founder of the Customer Experience Professionals Association.