Reimagining the Customer Journey

2019 09 October
11:00 am Pacific / 2:00 pm Eastern

Reimagining the Customer Journey

Artificial Intelligence and other technologies that make customer data actionable are fueling a massive change in the customer’s shopping journey. This presentation is all about using this data to create a robust and inspiring shopping journey that increases ticket sizes, return visits and ultimately customer lifetime value.

We will be discussing the end-to-end consumer shopping journey, shopper expectations and how to surprise and delight shoppers in today’s world of stiff competition and information overload. We will share how to leverage emerging technologies such as Artificial Intelligence, AR/VR and existing hardware and data to create an inspiration-based seamless shopping experience that results in larger orders, higher close rates, and more loyal customers.

HFA Members