Why Your Store Should Be Texting Customers in 2018

2018 11 April
11:00 am Pacific / 2:00 pm Eastern

Why Your Store Should Be Texting Customers in 2018

The way that consumers communicate is different. No longer will phone and email be a sufficient way to maintain contact and interact with your customers. Today’s consumer is much more comfortable communicating via text or other messaging apps. Businesses that aren’t catering to these differing communication preferences could be left behind.

In this webinar, we will discuss how using messaging to augment your selling process will significantly boost your Customer Satisfaction (CSAT) scores, while vastly improving your retention. We’ll also give you tips and tricks for implementing a messaging strategy that works best for your business.

Key Objectives:

• Gain an understanding of today’s communication landscape
• How messaging can improve CSAT scores and retention
• Tips & tricks for implementing an effective messaging strategy

HFA Members