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Here’s how to make the right hires in tight job markets How important is it to make the right hire in your furniture store? You already know the answer to that one. But how do you make the right hire? Ah, that’s the real question. A Glassdoor survey reports that retailers who invest in a […]

Protecting your store’s reputation is a 24-hour job. Negative customer reviews — whether merited or not — can turn away potential customers and reflect badly on your brand. Retailers have long subscribed to the notion that the customer is king. But in the digital realm, the customer really does wield a great deal of power. […]

The minimum wage increased in 19 states Jan. 1, directly affecting an estimated 5.3 million workers, according to the Economic Policy Institute. The boosts ranged from 5 cents an hour in Alaska to $2 an hour in New York. The average wage for retail trade workers was $16.15 an hour in November 2018, the U.S. […]

Home Furnishings Association member Rob Davis welcomed federal action curbing a California law setting meal and rest breaks for truck drivers. “This is a victory for the transportation industry and for retailers that we service, but most of all it’s a victory for our workforce and the end consumer paying for the services,” said Davis, chief […]

Online retailers that sell to California customers must collect California sales taxes beginning April 1 – and not only for the state. They also must collect and remit sales taxes for individual districts in which their total annual sales exceed $100,000 or separate transactions number 200 or more. California will require these sales-tax collections in […]

Jesús Capó is making his presence felt at El Dorado Furniture. Just like his father. How Manuel Capó escaped from Cuba to America is a story that needs no embellishing. A sunken sailboat dragged from the ocean floor, painfully refurbished over three years using other salvaged items. Finally, one inky-black night in 1966, Capó and his […]

What can Disney teach us about customer experience? Later this month my wife and I are taking the kids to Disney World. If you’re keeping score, this will be our third trip in nine years. Here I should note that my daughter Kate is 15, my son Riley is 18, and my wife Marcia is […]

Millennials – Americans 22 to 37 years old – are increasing their share of consumer spending. They aren’t neglecting furniture and bedding, according to the U.S. Bureau of Labor Statistics. BLS reports in its newest Consumer Expenditure Survey that from 2014 to 2017, Millennials increased their share of overall furniture and bedding purchasing from 20.1 […]

Minnesota furniture retailers have until Dec. 21 to ask to be included in a free and voluntary product-testing program for regulated flame retardants. The offer was issued in October by state government’s Chemicals in Products Interagency Team. “The CPI Team is offering assistance with testing a selection of your products for levels of restricted flame […]