COVID-19 has changed the way customers shop. Are you ready for that change?
The customer journey has been slowly evolving for years. The coronavirus pandemic only accelerated its pace. In this HFA COVID-19 webinar, City Furniture President Keith Koenig will talk about what that new customer journey looks like and how his team is adapting – and succeeding – in this new sales environment. We’ll talk about live chats, telephone sales, private appointments and how your local brick-and-mortar store can compete against the likes of Amazon and Wayfair.