Webinars

The customer journey has been slowly evolving for years. The coronavirus pandemic only accelerated its pace. In this HFA COVID-19 webinar, City Furniture President Keith Koenig will talk about what that new customer journey looks like and how his team is adapting – and succeeding – in this new sales environment. We’ll talk about live chats, telephone sales, private appointments and how your local brick-and-mortar store can compete against the likes of Amazon and Wayfair.