Customer Loyalty For Repeat Business

2023 23 March
12:00 pm Pacific / 3:00 pm Eastern

Customer Loyalty For Repeat Business

Getting a new customer costs more than bringing an existing customer back into your store. That’s why Customer Loyalty is the key to increasing your ROI. If a customer has already purchased something from you, it’s worth investing resources into keeping them coming back.

Our panel of experts is here to provide valuable insight into the essential tips for nurturing customer loyalty. We will explore tactics such as improving engagement and outreach efforts, providing tailored communication plans, and introducing live chat features – plus more! 

You will learn:

  • Top 3 things you should do to engage your customers and drive repeat business.
  • Key factors you should know about your loyal customers.
  • How often you should contact past customers and what kind of messaging to use.
  • The number of touchpoints it takes to create loyalty.
  • How your employees can influence customer loyalty for repeat business.
  • What a Customer Loyalty Program should consist of to drive repeat business.

Our Guest Expert:

Ryan Blumenthal – VP of Sales, Clientbook

Ryan Blumenthal is Vice President of Sales and Business Development for Clientbook, the leading mobile clienteling app built for retail. Ryan has an extensive career in the retail industry and is also the owner of Corinne Jewelers. With more than 15 years as a sales leader in the retail space, he is a widely sought-after industry speaker and thought leader on topics including Clienteling, retail growth and strategy, retail staff enablement, and customer retention. 


Richard Harris – VP of Happiness, Orbit Interactive

Richard is a former Google Employee and Digital Director for COX, FOX, and CBS Media companies. Professor at the University of Florida and the University of South Florida teaching Stats and Data Science in Marketing. He is now Vice President of Digital Happiness for Orbit Interactive.

Orbit Interactive is a full-service advertising agency with over 15 years of digital experience and 180+ products. With over 15,000 digital campaigns launched, they know how to drive business and successfully reach consumers where they are.


Jeni Albert – Marketing Manager, Dunk & Bright Furniture

Jeni is the Marketing Manager at Dunk & Bright Furniture.  Dunk & Bright Furniture was founded in 1927 and now operates two furniture showroom locations serving central New York and a 1 million cubic feet distribution center in Liverpool. Dunk & Bright also continues its support for dozens of community organizations, commits to sustainability in the area, and works hard to engage in generations of customer loyalty.