Innovating the Customer Experience

2023 18 May
12:00 pm Pacific / 3:00 pm Eastern

Innovating the Customer Experience

Learn how to use technology and customer data to create an unforgettable customer experience that customers love. Find out about trends and best practices in CX design, so your store can stay a step ahead of the competition. Whether it’s through personalization, digital engagement or even using AI-powered services, our panel of experts has created strategies that have helped retailers like you drive lasting growth with their customers.

Let us show you how an innovative customer experience will set your business apart.

Takeaways From This Webinar:

  • Gain an understanding of new technology trends that are influencing customer experience today.
  • Learn what the adoption rate is currently with retailers of all sizes.
  • Hear what processes retailers are incorporating with employees to help involve the customer in utilizing technology.
  • Understand the consumer’s buying journey before using innovation tools.
  • Use customer service technology to build consumer confidence in their journey to provide an EASY buying decision.
  • Discover how customer experience tools can re-engage and convert the customers post-visit.
  • Find out the technology MUSTS for every retailer’s omnichannel experience.

Our Panel of Experts:

Josh Aycock – Vice President, Synchrony Ventures

Josh is a San Francisco-based investor at Synchrony Ventures and has worked in corporate venture capital since 2013, having led 20 investments and served on 15 boards during that time. Prior to Synchrony, he co-founded and led all aspects of transactional work at AFV, the venture arm of P&C insurer American Family Insurance. At Synchrony, he focuses on consumer and enterprise companies innovating in markets served by Synchrony’s home & auto and health & wellness businesses. 


Laura Khoury – CEO, Shoptelligence

Laura is a seasoned entrepreneur that has built several businesses for Fortune 500 companies, from concept through operations. In 2015, Laura founded Shoptelligence, a style discovery platform that uses artificial intelligence to translate basic product data into interactive, style-based experiences for online and in-store shoppers by reasoning like a stylist.  Home furnishings and apparel retailers use Shoptelligence to increase shopper engagement and revenue, reaping measurable benefits while satisfying customers.  Laura’s goal is to transform shopping by bridging inspiration with shopping, melding physical with digital, and helping retailers surprise and delight shoppers, individually.


Beck Besecker – CEO and Co-Founder, 3D Cloud by Marxent

Beck and his brother Barry are early innovators in marketing technology, first pioneering cloud-based targeting marketing at Copient, a firm acquired by NCR.  Their latest company, 3D Cloud by Marxent, is another cloud-based platform for furniture and home improvement retailers pioneering 3D content management and 3D applications including AR, VR, product configurations, and 3D room planners.