Solvea is an AI resolution engine built specifically for furniture eCommerce, designed to automate complex customer service workflows that traditional chatbots can’t manage. Using advanced natural language processing and policy-based reasoning, Solvea understands intent, applies business rules, and executes over 100 workflows—covering delivery scheduling, assembly guidance, warranty claims, returns, and more.

Services

• AI Resolution Engine: Automates complex customer service requests
• 100+ Prebuilt & Customizable Workflows: Fast deployment, tailored to client needs
• Omnichannel & System Integration: Seamless support across chat, email, voice, and third party platforms
• Security & Compliance: SOC2, ISO 27001, and GDPR ready with built-in AI guardrails
• Pay-Only-for-Results Model: Low risk, guaranteed ROI