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Montage Furniture Services is a provider of furniture protections plans delivered via traditional pooled risk programs, self-insured programs and captive / reinsurance programs. Montage also provides customized and privatized, outsourced post-delivery customer service delivered via the manufacturer warranty, a furniture dealer accommodation or paid for direct by the consumer.
With membership, you can expect
Montage delivers a turn-key, full-service post delivery solution for retailers. This solution is delivered via three programs:
- Furniture protection plans
- Traditional Pooled Risk with the addition of annual profit share
- Dealer Self-Insured model with Montage as Administrator
- Captive / reinsurance with Montage as Administrator
- Customizable private-labeled customer service solution
- Offers multiple levels of service starting with the inbound customer communication leading to resolution of customer issue
- Workflow defined and customized by each retailer
- Offers multiple options for overhead reduction leading to volume based variable cost for customer service
- Service Solutions
- Access to direct professional service for consumers
- Confidence in solution being provided by retailer and consumer