Extend transforms the post-purchase experience for furniture retailers, helping them drive revenue, build customer loyalty, and enhance the in-store and online shopping journey. Our comprehensive suite of solutions — including product protection, dynamic merchandising tools, and an industry-leading service network — empowers retailers to optimize program performance while delivering a seamless omnichannel experience.

With Extend, store associates gain a powerful tool to boost engagement and customer confidence, ensuring shoppers return when it’s time for their next purchase. Our hands-on training, actionable analytics, and proactive growth strategies help retailers continuously improve sales performance and customer satisfaction.

From AI-driven claims processing to a nationwide network of expert service technicians, Extend reduces operational costs, improves margins, and strengthens sustainability initiatives by keeping furniture in use longer. Whether retailers want to leverage Extend’s onshore support or integrate our technology into their existing customer service model, our solutions are designed to streamline operations and create lasting customer relationships.

Key Benefits for Furniture Retailers:

• Seamless Omnichannel Experience: Customers can purchase protection in-store, online, or in-app, with a unified experience from purchase to claim filing that aligns with how furniture customers shop.
• Hands-On Training: Our Store Operations team enables sales teams to confidently and consultatively sell protection programs while creating lasting relationships with customers through in-store and virtual training options.
• Proactive Growth Strategy: Extend’s Growth Strategy provides ongoing program improvement suggestions through testing different pricing and coverage options.
• Dynamic Merchandising Technology: Optimize product protection offerings with dynamic pricing, plan bundling, embedded offers, and real-time performance insights.
• Comprehensive Analytics: Gain actionable insights into program performance, associate and store performance, and omnichannel customer support.
• Enhanced Customer Support: Leverage Extend’s onshore support team, self-service claims portal, and streamlined claims process, or take advantage of tooling that supercharges existing teams. 98% of claims are processed in 90 seconds or less, leading to a 96% CSAT that drives brand loyalty and buying confidence.
• Industry-Leading Service: Extend’s nationwide network of service technicians outperforms competitors with furniture-specific repair expertise and SLAs.
• Reinforce Sustainability Goals: Maximize product lifespan through repairs that support retailer sustainability initiatives.

Extend was founded in 2018 and works with some of the most successful leaders in the furniture retail industry, including Ashley Furniture, Mattress Firm, Rooms To Go, Purple, Resident Home, One Kings Lane, Bed Bath & Beyond, and more. The company is headquartered in San Francisco and has raised over $330M from strategic investors including SoftBank, Paypal, AMEX, and Nationwide. Visit Extend.com for more information.