HFA Retailer Round Up: Episode 16, Delivery: The Last Link in the Customer Experience

While much of the focus in the changing retail landscape has been on the selling experience for customers, product delivery is often overlooked as part of this conversation. In this podcast, Rob Davis, Vice President of Client Solutions for Diakon Logistics, talks about the importance of the delivery process and challenges retailers face in this service. Davis also offers advice on how retailers can evaluate their financials and what KPI’s to watch to determine if outsourcing the delivery process makes sense.

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