Webinars

Empower Your Delivery Team For Customer Excellence

Learn to exceed customer expectations and safeguard your brand’s reputation by mastering the delivery process. Discover best practices for mitigating damage, resolving conflicts, empowering decision-making, optimizing cost efficiency, and incentivizing excellence within your delivery team.

Elevate your delivery operations for business success during the most crucial step in your customer’s experience.

Our Panel of Experts:

Bryan Lysaght –  CEO, Service Technologies

Service Technologies is a complete lifecycle management solution provider for the services, warranty, retail, manufacturer, repair, and logistics industries. Service Technologies provides Retailers with holistic software solutions, service revenue-generating products, and lifecycle management for their business needs. They take a customized approach to each of their partners and provide them with the solutions needed to maximize operational revenue and increase customer and service expectations.

Andrew (AJ) Hiniker – Director of Field Capacity and Compliance, Fidelitone 

AJ oversees carrier recruitment, operational excellence, and execution at Fidelitone.  His team focuses on carrier recruiting, onboarding, operational performance, and standardization for Fidelitone.  AJ has over 20 years of experience as an operational leader in first, middle, and final-mile logistics.

Jon Greenberg – Sr. VP of Operations, CITY Furniture

Jon Greenberg has been an integral part of the CITY Furniture team for over 23 years. As the Senior Vice President of Operations, he has played a crucial role in developing the final-mile experience and delivery team management over the years. CITY Furniture, a South Florida-based, family-owned American furniture and mattress retailer and fine upholstery manufacturer and one of America’s Top 100 furniture retailers, operates over twenty-one showrooms from Miami through Vero Beach and in Southwest and Central Florida, as well as fourteen Ashley Home Store showrooms as the brand’s Southeast and Southwest Florida licensee.