When I started at HFA, the first picture I saw of David Gunn he was wearing a western shirt and a cowboy hat. This bigger-than-life Texan had an intimidating appearance. When I met him, however, I realized his heart was bigger than life—the heart he has for the home furnishings
In an industry defined by change, competition, and evolving consumer expectations, few retailers manage to honor their history while boldly
What if the biggest threat to revenue isn’t the customer who walks away? What if it’s the customer who stays?
Furniture is more than just an accessory; it is a fundamental aspect of interior design and functionality in residential and
In furniture retail, delivery damage isn’t just a logistical hiccup—it’s a broken promise. The customer’s excitement turns to disappointment, the
Opening a second, third, or tenth location is a milestone worth celebrating, and also a marketing challenge that catches many
Turn social media engagement into in-store visits. In this webinar, discover how to create content that motivates customers to move from scrolling to shopping. Join
Succession planning is critical to protecting the future of a home furnishings retail business, yet many owners wait too long to start. Whether the transition
MEMBER-ONLY DISCUSSION: Human Resources Connect with fellow HFA member retailers to exchange insights, challenges, and successes in using technology and
