Employee retention is a critical challenge for home furnishings retailers. You rely on the skills and knowledge of your employees to provide quality customer service, maintain strong relationships with suppliers, and stay on top of industry trends. However, high turnover rates can disrupt operations, lead to declining customer satisfaction, and
Embrace your authenticity and do what you do best. On a recent trip to California, I had the opportunity to make a few store visits. While both are top 100 retailers, I learned some clear lessons that adapt to retailers of any size. Let me start by telling you what
Most organizations have a clearly defined set of Core Values, a Mission Statement, and a Vision. Your company culture is determined by how well your daily actions match those ideas. Here are the “three Cs of Culture” and executable ideas to improve your company culture today. Whether your organization could
Vince Mendez, Senior Vice President of Training & Development for ProtectAll, offers essential things to consider to help your company culture give you the competitive edge you need to compete in the marketplace in this HFA Quick Click Solutions video. CLICK HERE for more leadership and management resources from HFA.
I believe it was management consultant Peter Drucker who said that the purpose of a business is to earn a customer. That might have been true back in the American Bandstand era of sock hops and sharing a malted with your best gal, but I contend there are other, albeit
High-performing teams and organizations don’t just happen. It requires the dedicated efforts of leadership to articulate a clear mission, vision, and a value statement that resonates with the staff. That message must then be communicated to the teams in a way that allows them to see how their efforts will
Strong company culture is one of the best ways not only to attract customers but also for attracting and keeping employees. HFA’s Chief HR Strategist Tracy Jackson shares 5 company culture lessons that will pay off for you in this Quick Click Solution video. CLICK HERE for more HR resources
Oh good, you’re still here. You survived the quarantine and figured out how to keep the business going and serve customers. If what they say about the things that don’t kill us makes us stronger, then I gotta believe we all have a little bit of Tom Cruise in us.
After struggling to achieve its vision of placing the customer at the heart of its operations with its current delivery
As a sales manager, it is essential to understand the power of furniture protection plans when closing the sale. Knowing
All too often when auditing brands, I see them wasting money on brand search. Yes, it’s important to protect your
Your customers are similar to the furniture you deliver. Most will only need regular delivery procedures, but some may require
Creating a great customer experience is one of the most crucial steps to bringing in new customers and retaining your
This webinar will explore proven strategies for creating motivated and loyal employees. We will discuss how to create an environment where employees feel valued, appreciated,
Discover how having a great place to work helps take your business to the next level! Learn tips on how best to create an amazing
