Supply Chain

Omnichannel technology of online retail business.
Riaz Husein
How to create a truly omnichannel experience for your customers

Over the past few years, the emergence of the digital economy had already begun to change consumers’ expectations and buying habits. The COVID-19 pandemic has only accelerated the pace of change – placing more power and choice in consumers’ hands. Consumers are demanding – and smart retailers are providing –

Image of Delivery people setting up furniture
Riaz Husein
New Standards for Final Mile Delivery

Making a typical final mile home delivery in the COVID-19 era has changed for the foreseeable future. Many retailers have risen to the challenge and innovated quickly to provide options – driven by consumer preferences. Prior to the pandemic, the majority of deliveries made by full-line furniture retailers were a

Shipping Containers stacked on each other.
Five Important Reasons You Should be Using a Freight Broker

Before we list the five important reasons why you should use a freight broker, let’s define what they do. A freight broker arranges freight shipping between a carrier and a shipper. In exchange, the broker receives a small commission for facilitating the transaction. Freight brokers add value and flexibility to your

Image shows container ships and cranes
Doug Clark
HFA seeks action to clear costly bottleneck at ports

The Home Furnishings Association and other industry groups have asked the Federal Maritime Commission to suspend unreasonable detention and demurrage charges on containers and chassis at the Los Angeles and Long Beach ports. Worsening delays and inefficiencies at the Southern California ports are knotting an already constricted supply chain and

Reverse Logistics: How to Create a Seamless Returns Process
Riaz Husein
Reverse Logistics: How to Create a Seamless Returns Process

More Sales = More Returns As retailers gear up for peak holiday season sales, it is important not to lose sight of what happens next. Unfortunately, some of the merchandise you sell is going to come back! And increased sales mean increased returns. With more online shopping, the rate of

A man and two girls outside a furniture store
Doug Clark
In stock? Say it loud, because customers want it now

Furniture in stock? Shout it out, because Americans want it now. That’s a powerful message that some furniture retailers are broadcasting loud and clear. One is American Furniture Warehouse in Greensboro, N.C. It recently began airing a TV ad titled “In Stock.” “With trucks arriving daily at American Furniture Warehouse,

Robert Bell
Manufacturers adjust their game amid disrupted supply chains

It’s not much, but furniture retailers can find a sliver of solace knowing they are not alone in the disruption of their supply chains. Main Street mom-and-pop stores to some of the largest global manufacturers have had their worlds upended by the pandemic. The impact of that disruption can be measured in a new study

Not in stock? Sell the customer what you do have

Retailers are facing a good news/bad news situation as we head further into the fourth quarter. Let’s get into the good news first – and there is a lot of it! Consumer demand for furniture is high. According to Smith Leonard, new orders continued to soar in August, increasing 51

Riaz Husein
Peak season planning during COVID-19

For the furniture industry, fall is traditionally the “peak” quarter with higher than average sales volume driven by consumers refocusing on their homes after spending time outdoors in the summer months. Further driven by Thanksgiving, Christmas and year-end bonuses, furniture retailers usually experience their highest furniture sales for the year.

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