Retailer-to-Retailer Roundtable

MEMBER-ONLY DISCUSSION: eCommerce

Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family business dynamics.

Topics of discussion can include:

• In a competitive labor market, what is your most effective “hook” for attracting and recruiting top-tier sales talent to your team?
• From straight commission to hybrid salaries, which compensation models are actually driving results and long-term retention in today’s environment?
• Beyond the top-line revenue, what specific KPIs or behavioral metrics are you using to hold your sales team accountable for the customer experience?
• As the digital and physical worlds blur, how have you specifically adapted your floor selling approach to meet the modern customer’s path to purchase?
• We all know what a good sales manager looks like, but in your experience, what is the one defining trait that separates a “good” manager from a “great” leader?