Webinars

Stop the Loss: Proven Strategies to Cut Damage and Returns

Furniture damage and customer returns don’t just cut into profits, they can also weaken customer satisfaction and long-term loyalty.

In this one-hour webinar, you’ll discover practical strategies to reduce damage and minimize returns through better warehouse handling, deluxing, delivery processes, and staff training. You’ll see why damage prevention isn’t just about cost savings—it’s about creating a smooth, reliable customer experience that leads to repeat business and stronger brand loyalty.

What You’ll Learn:

• Pinpoint the most common sources of damage in warehouse, deluxing, and delivery—and proven ways to prevent them
  
• Understand how effective staff training safeguards merchandise and improves operational efficiency
  
• See how damage and returns directly affect customer satisfaction, loyalty, and repeat business
  
• Apply best practices that reduce returns, protect margins, and elevate the overall customer experience

Our Panel:

Shelia Travis Johnson, Director of Business Development, Metropolitan Warehouse & Delivery

Shelia Travis Johnson brings over 40 years of experience in logistics and delivery, with deep expertise in furniture manufacturing and supply chain operations. Since joining Metropolitan Warehouse & Delivery, she has been instrumental in ensuring seamless delivery experiences. Shelia also contributes to Metropolitan University, where industry knowledge is transformed into practical training that supports excellence across the organization and its partners. Metropolitan Warehouse, has been specializing in nationwide white glove furniture delivery for over 35 years.

David Smith, Vice President of Sales & Operations, Big Sandy Superstore

David Smith is the Vice President of Sales and Operations at Big Sandy Superstore. With 15 years of experience in retail management, David has a strong background in training and development, customer service, and team building. Big Sandy Superstore is a Top 100 retailer offering furniture, mattresses, appliances, and electronics in Indiana, Kentucky, and Ohio.