Does your online experience match your in-store experience?
Today’s customer journey is anything but a funnel; it’s more like a Jackson Pollock painting. Shoppers bounce among your website, marketplaces and in-store visits. Retailers and brands that can create harmony and balance between online and in-store shopping experiences will be positioned for success. In this session, we will share insights and trends from the latest Omnichannel Retail Index and compare how furniture retailers and brands stack up to other verticals. Learn the latest best practices for getting online and in-store working in tandem to meet and exceed today’s consumer expectations.
Rich is a senior consultant at FitForCommerce, with 20 years of executive level experience at large-scale retailers, particularly in the home categories, with a proven record in strategy, P&L management and organizational leadership in a multichannel environment.