Insights from HFA Award Winning Retailers

2022 13 October
12:00 pm Pacific / 3:00 pm Eastern

Insights from HFA Award Winning Retailers

Learn from the best in the business! The HFA’s 2022 Retailer of the Year winners are some of the most successful businesses in the industry. They have figured out how to attract and retain top talent, create an innovative culture, give back to their community, and sustain their growth. This is a unique opportunity to learn from their successes and see what you can apply to your own business.

Hear from these winning retailers about what makes them successful, and find out how you can replicate their strategies in your own business. Get insights that will help you take your company to new heights!


Takeaways from this webinar:

  • Reflection is a great way to help build a culture of empathy, purpose & motivation.
  • Take care of your people first, foster an entrepreneurial spirit, and you’ll find it provides a great customer experience.
  • Room to Room wins with a 3-step quality control process involving the sales team and the warehouse team.
  • It’s smart to be transparent with your team regarding financials and KPIs. Everybody should be involved in solving problems and working toward the big picture.
  • Make investments in long-term thinking for processes and technologies.
  • Your focus should be more strategic and focused in times of uncertainty and disruption.
  • Make sure your terms and contracts with your suppliers are beneficial for both parties.
  • Community strategies and connection is key to driving traffic.
  • Attract talent with an employee referral program and college recruiting programs.

Andrew Koenig CEO, CITY Furniture

2022 Retailer of the year award winner. CITY Furniture, a South-Florida based, family-owned American furniture and mattress retailer and fine upholstery manufacturer and one of America’s Top 100 furniture retailers, operates over twenty-one showrooms from Miami through Vero Beach and in Southwest and Central Florida, as well as fourteen Ashley Home Store showrooms as the brand’s Southeast and Southwest Florida licensee.

Lisa Hawkins Owner, Room to Room Furniture

2022 Retailer of the year award winner. Room to Room Furniture is a 100,000-square-foot family-operated furniture warehouse and design gallery in Tupelo, Mississippi. It features a unique collection of home furnishings, accessories, rugs, and art at affordable prices. Room to Room offers free design consultations and completely customizable furniture pieces to help you create the home of your dreams.