Leadership & Management

Laptop and computer with statistics on the screen.
Clientbook
29 Key Statistics Every Retailer Should Know About Customer Experience

In no particular order of importance, we’ve captured below a variety of key statistics (and their sources) that every retail store owner should know. Share these with your management, marketing team, and sales associates as part of training, onboarding, and strategic planning. These data points illustrate retailers’ important role in delivering

Your Data is the Secret to Winning at Retail_HFA blog image
Tools2Win
Your Data is the Secret to Winning at Retail

Business decisions must be based on data to win in retail. Your business data can make you a better leader, marketer, buyer, salesperson, decision maker, and problem solver. You miss opportunities to better understand your strengths and weaknesses by overlooking this vital tool. This oversight can lead to costly and

add on sales increase your profitabiity_HFA blog
Home Furnishings Association
Add-on sales can increase your profitability

As you are looking to improve your profit margins, you should look beyond your core products. Selling add-on products or upselling often proves profitable, yet many retail salespeople fail to take advantage of it. Add-on sales help retailers sell a more comprehensive range of products beyond the initial purchase the

IHFRA Focus on your Existing Customers_HFA blog image
Jonathan Schulman
Focus on Your Existing Customers

As a marketer and ad manager focused on hooking that shiny new customer, I didn’t consider my existing customers. I was so enthralled with developing effective creative collateral, making clever ad buys, and planning the calendar out so it would coincide with the merchandise I was bringing that I lost

Profit Margins_HFA blog
Profitability Consulting Group
Managing Profit Margins on the Retail Roller Coaster

Submitted by Taylor Ganz, Profitability Consulting Group These past two years have been particularly challenging for the home furnishings industry. Retailers have worked too hard during the last two years to raise profit margins to where they should have been and where they need to be. If you are like

7 Tips to Improve Cash Flow_HFA blog
Home Furnishings Association
7 Tips to Improve Cash Flow

A fluid cash flow is the lifeblood of any business. Especially as we see an economic downturn approach, it will be more critical to ensure you are continuously improving your cash flow situation. Here are some actions you can take to generate more cash in your home furnishings retail business.

IHFRA Cool and Calm is a Leadership Skill_blog image
Jonathan Schulman
Cool and Calm is a Leadership Skill

They say that public speaking is the #1 fear of most people, but I’ll submit that as a business leader who is required to speak to a team or large group, it’s just something that you need to deal with effectively. Here are some observations to help you develop your

The Value of Mentorship for Developing Leaders_blog-image
Home Furnishings Association
The Value of Mentorship for Developing Leaders

As a young business leader, investing in your development is essential. Leadership development involves more than just acquiring new skills; it also requires a commitment to continuous learning. One way to develop the skills needed to be an effective leader is by finding a mentor who can provide guidance and

HFA_QCS_Building Leadership Teams
Home Furnishings Association
Quick Click Solutions: Building a Leadership Team

Joe Cudall, Partner and Senior Consultant with LeadShift offers you the building blocks to help create a solid leadership team for your business in this HFA Quick Click Solutions video. LeadShift helps build enlightened leaders and resilient teams for better performance to build the organizations they envision. Discover more leadership

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