Retailer-to-Retailer Roundtable

MEMBER-ONLY DISCUSSION: Customer Experience

Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family business dynamics.

Topics of discussion can include:

• What truly differentiates a memorable showroom experience
• How customer expectations have changed post-pandemic
• Store layout, merchandising, lighting, and sensory elements that impact CX
• Training approaches that improve customer trust and confidence
• How delivery experience impacts overall brand perception
• Follow-up practices that feel helpful, not intrusive