In a furniture retail operation, one of the biggest threats to customer trust is not always the product itself. It is what happens after the sale. Retailers invest heavily in merchandising, showroom experience, and conversion. Still, the customer’s lasting impression is often shaped by delivery, service, protection, repairs, and after
When the Home Furnishings Association named Room & Board the 2026 HFA Retailer of the Year (50+ Employees), it recognized
Upcoming Section 301 tariff decisions could have meaningful consequences for home furnishings retailers, shaping costs, sourcing, and competitiveness in the
If You Replaced Your Delivery Tech Tomorrow, Would Your Customers Notice? It’s a question worth sitting with. If you swapped
You already know this feeling: sales are strong, customers are walking in, and yet somehow your bank account tells a
It’s been a busy week on the tariff front, and this is HFA’s third advocacy update for home furnishings retailers
AI & Retail Transformation: Your Roadmap to Smart Adoption The technology landscape for home furnishings retailers is evolving fast. For furniture retailers, simply adopting
AI is no longer just powering search bars and chatbots. New agentic AI experiences are changing how shoppers discover, evaluate, and buy products online. For
MEMBER-ONLY DISCUSSION: Technology Connect with fellow HFA member retailers to exchange insights, challenges, and successes in using technology and AI
