Is Customer Loyalty Dead? While at the High Point Market, I sat down with a buyer whose store was in its third generation of ownership. The grandkids were in charge now, and the market climate they served had changed over the past two decades. No longer were they the only
Companies that exceed customer expectations have a 5X revenue growth rate. But how do you know what your customers think about your business and their customer experience in your store? This blog will discuss measuring customer experience using the Net Promoter Score and how you can influence customer experience with
Following the Supreme Court’s February 2026 ruling striking down IEEPA tariffs, a significant refund opportunity remains available to home furnishings
How to structure rewards that align with measurable outcomes — from sales to delivery accuracy to customer satisfaction. When you’re
Running a successful home furnishings business takes more than offering great products and excellent customer service. Retailers must also recruit
The Home Furnishings Association (HFA) is excited to announce that nominations are now open for the 2027 HFA Pillar Awards.
Most retailers understand the fundamentals of visual merchandising. They know how to build a vignette, create a focal point, and
New research from Elevate puts the Gen X woman at the center of the furniture story. Surveying 1,210 Gen X shoppers at every stage of
Men and women often bring different priorities to their jobs, and the companies that understand those differences build stronger teams, deeper loyalty, and better business
