More important, what should they do? At a peer group meeting of eight successful construction industry CEOs years ago, the members began discussing how to get the most out of an industry standard software package. One CEO asked another a question about how to key in data to produce a
In a retail furniture store, layouts are constantly refreshed, delivery deadlines are tight, and customer expectations are always evolving—it’s easy to get caught up in the day-to-day operations. As a retail leader, you might focus on schedules, solving customer issues, and keeping inventory on track. All of that is essential,
The success of your business often hinges on the people working the floor, managing deliveries, handling customers, and selling products. And the glue that holds it all together? Communication. Whether you’re the owner of a family-run store, a sales manager overseeing a large showroom, or a warehouse lead managing operations, your
Decision-making is a daily responsibility when you are an owner or manager in a home furnishings business. However, not all decisions are created equal. Some are routine—adjusting a store display, scheduling a team member, and ordering top-selling inventory. Others, however, carry much more weight: Should we expand to a second
Every retail furniture store has that one sales associate—charismatic, confident, and consistently at the top of the leaderboard. Their closing ratio is impressive, their product knowledge is unmatched, and customers often ask for them by name. Naturally, this top performer seems the perfect choice when it’s time to fill a
In the dynamic world of home furnishings retail, effective leadership isn’t just a nice-to-have—it’s critical to success. Whether running a single showroom or overseeing multiple locations, your ability to lead your team directly impacts customer satisfaction, sales performance, and employee retention. Yet even the most experienced store owners and managers
The home furnishings shopper no longer follows a simple path to purchase. Consumers often spend weeks researching before ever setting
What if the biggest threat to revenue isn’t the customer who walks away? What if it’s the customer who stays?
Opening a second, third, or tenth location is a milestone worth celebrating, and also a marketing challenge that catches many
The Home Furnishings Association (HFA) is excited to announce that nominations are now open for the 2027 HFA Pillar Awards.
The home furnishings industry faces significant challenges rooted in the global trade landscape. As American retailers and importers honor stringent
New research from Elevate puts the Gen X woman at the center of the furniture story. Surveying 1,210 Gen X shoppers at every stage of
Men and women often bring different priorities to their jobs, and the companies that understand those differences build stronger teams, deeper loyalty, and better business
