In the fast-paced world of retail home furnishings, the spotlight often shines brightest on the sales force, and rightly so—they’re the gladiators in the arena, bringing in the revenue that fuels growth. But, lurking behind the scenes is an unsung cohort critical to every organization’s sustained success—the back-end operations team.
Companies of all sizes typically think of hiring and training as two separate things – but it’s especially common in smaller companies where employee training often takes the form of learning on the job and from colleagues. We will share why we believe a business that directly connects hiring and
We here at Mosswood bring decades of expertise in business operations, recruitment, and HR, serving as providers and insiders to companies of all sizes and various industries. Our extensive experience has identified four effective hiring attributes that lead to hiring success and employee retention. Discover the secrets of companies that
Turning Store Insights into Smarter Decisions In retail, instinct has long guided decision-making: what to stock, when to advertise, and
In an industry defined by change, competition, and evolving consumer expectations, few retailers manage to honor their history while boldly
I want to tell you about something that’s already happening on your website, right now, that you’re probably not aware
Every checkout tells a story, and not all of them end in a sale. For many eCommerce brands, a lack
The Home Furnishings Association’s Government Relations Action Team recently convened in Washington, DC, for its 2026 DC Fly-In, bringing the
Inventory Management Transformation: The New Retail Back End Behind every great customer experience is an operation that runs smoothly. Join Peter Theran, HFA CEO, for
How Visible Is Your Store in AI? What are AI search tools saying about your store, and are they saying anything at all? In
MEMBER-ONLY DISCUSSION: Back-End Operations Connect with fellow HFA member retailers to exchange insights, challenges, and successes in using technology and
