We use facial recognition traffic counters on our front doors to get as accurate of a count as possible of the people entering our furniture stores. It also captures a small image of each individual. A couple of years ago, we discovered that on more than 30 occasions, a particular
There is an important update for home furnishings retailers and other importers affected by IEEPA tariffs: the refund process is
In a furniture retail operation, one of the biggest threats to customer trust is not always the product itself. It
The Home Furnishings Association’s Government Relations Action Team recently convened in Washington, DC, for its 2026 DC Fly-In, bringing the
Effective April 6, 2026, the Trump Administration has modified the existing Section 232 tariffs on steel, aluminum, and copper products
In home furnishings, the customer experience doesn’t end at the point of sale; it often begins there. Delivery, communication, scheduling,
How Visible Is Your Store in AI? What are AI search tools saying about your store, and are they saying anything at all? In
AI & Retail Transformation: Your Roadmap to Smart Adoption The technology landscape for home furnishings retailers is evolving fast. For furniture retailers, simply adopting
MEMBER-ONLY DISCUSSION: Technology Connect with fellow HFA member retailers to exchange insights, challenges, and successes in using technology and AI
