When service contracts are presented alongside customer furniture selection, they feel natural and valuable. When they are saved for the checkout counter, they feel like an afterthought. In retail furniture stores, protection plan sales fail not because customers do not see the value, but because the conversation happens too late.
Retailer-focused education will explore AI, marketing, operations, customer experience, tariffs, and business growth The Home Furnishings Association (HFA) will present
Family businesses form the backbone of the home furnishings industry. Stepping into a leadership role within such an enterprise brings
What if the biggest threat to revenue isn’t the customer who walks away? What if it’s the customer who stays?
Running a family business comes with a unique mix of opportunities and challenges. You’re not just making business decisions— you’re
How to spot consultative salespeople who listen, build trust, and follow through — before they ever set foot on your
Men and women often bring different priorities to their jobs, and the companies that understand those differences build stronger teams, deeper loyalty, and better business
The competition for talent, from sales floor to delivery to leadership, keeps intensifying, and the retailers winning it are thinking beyond compensation. Join the Home
