Returns in the furniture industry can be complex, costly, and a major source of customer frustration. Whether it’s a damaged table on delivery or a customer claiming a sofa was never received, furniture retailers are caught between maintaining margins and meeting rising service expectations. Fortunately, smart technology now offers a
Return policy abuse is rising, but existing fraud prevention tools weren’t designed with this challenge in mind—until now. Riskified’s Eyal Elazar and Joe Gelman offer expert advice on how retailers can protect their bottom line and realize the true promise of tailored customer experiences. Why can’t risk models designed to
Following the Supreme Court’s February 2026 ruling striking down IEEPA tariffs, a significant refund opportunity remains available to home furnishings
Digital marketing gets most of the attention in traffic conversations, but furniture remains a category where physical experience matters. Customers
How to spot consultative salespeople who listen, build trust, and follow through — before they ever set foot on your
Opening a second, third, or tenth location is a milestone worth celebrating, and also a marketing challenge that catches many
How to structure rewards that align with measurable outcomes — from sales to delivery accuracy to customer satisfaction. When you’re
New research from Elevate puts the Gen X woman at the center of the furniture story. Surveying 1,210 Gen X shoppers at every stage of
Men and women often bring different priorities to their jobs, and the companies that understand those differences build stronger teams, deeper loyalty, and better business
