August 2017

…and other retail challenges In a two-year study in conjunction with the Home Furnishings Association, we asked furniture retailers to state their top challenges. The results support what I’ve heard from our performance group members as well as consulting clients, with just six challenges making up the majority (more than

If only the sofas, chairs and casegoods you sell could be packaged and shipped like other products you buy—safe and snug in packaging that protects it from the bumps, grinds and sharp objects of the world. Unfortunately, the packaging for furniture doesn’t always rival the luxurious protection of a smartphone,
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The Home Furnishings Association (HFA) will welcome retailers to its Retailer Resource Center during Las Vegas Market, offering a dedicated

In an industry defined by change, competition, and evolving consumer expectations, few retailers manage to honor their history while boldly

Customer expectations in the furniture industry continue to evolve. These days, they compare every brand to big players like Amazon,

The home furnishings shopper no longer follows a simple path to purchase. Consumers often spend weeks researching before ever setting

I’ve spent years around retail furniture companies, and I’ve watched a quiet problem sink otherwise healthy businesses: aging inventory. Aging
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