Report: Even the slightest hiccup can send customers to your competitor It’s hardy new that customers demand engaging and relevant interactions and conversations across all channels when shopping in your furniture store. But how demanding are they? Sixty-three percent say it only takes one bad shopping experience to turn them
The Home Furnishings Association (HFA) is aware that many retailers have been following the recent news regarding Costco’s tariff lawsuit,
Retail furniture buying in the United States is undergoing seismic shifts, marked by new technologies, evolving consumer expectations, and changes
Furniture is deeply personal. Every day, we meet customers who are excited about finding the right piece, yet also understandably
Personalization has moved from a nice addition to a core expectation in modern retail. Customers want brands to understand their
The retail customer experience is the shopper’s overall impression of your store and is not just about selling products. It’s
Shaping the Customer Experience with Consumer Study Data Step into the shoes of today’s furniture shopper and discover what truly shapes their in-store experience.
Immersive Retail: Inspiring Customers with 3D, AR & VR Today’s most successful furniture retailers aren’t replacing personal service with technology, they’re using it to
