Is Customer Loyalty Dead? While at the High Point Market, I sat down with a buyer whose store was in its third generation of ownership. The grandkids were in charge now, and the market climate they served had changed over the past two decades. No longer were they the only
Companies that exceed customer expectations have a 5X revenue growth rate. But how do you know what your customers think about your business and their customer experience in your store? This blog will discuss measuring customer experience using the Net Promoter Score and how you can influence customer experience with
Shopping for furniture is a universal experience, yet the way different generations approach this process varies significantly. From Gen Z
In a retail furniture store, layouts are constantly refreshed, delivery deadlines are tight, and customer expectations are always evolving—it’s easy
Seeing clearly is one of the biggest aspirations for today’s retailers, and nowhere is this more critical than in logistics.
Home furnishings retailers must leverage multiple online platforms to effectively reach and engage their target audience. With consumers turning to
Stop Letting Warehouse Profits Slip Away Ignoring critical warehouse KPIs means leaving profit scattered across the warehouse floor. It’s not
Navigating Leadership in a Family Business Stepping into greater responsibility within a family business comes with unique opportunities—and its own set of challenges. From
Stop the Loss: Proven Strategies to Cut Damage and Returns Furniture damage and customer returns don’t just cut into profits, they can also weaken
Stepping into greater responsibility within a family business comes with unique opportunities—and its own set of challenges. From managing generational
Furniture damage and customer returns don’t just cut into profits, they can also weaken customer satisfaction and long-term loyalty. In
