Is Customer Loyalty Dead? While at the High Point Market, I sat down with a buyer whose store was in its third generation of ownership. The grandkids were in charge now, and the market climate they served had changed over the past two decades. No longer were they the only
Companies that exceed customer expectations have a 5X revenue growth rate. But how do you know what your customers think about your business and their customer experience in your store? This blog will discuss measuring customer experience using the Net Promoter Score and how you can influence customer experience with
“We need to talk.” Those four words can be intimidating in any relationship. In family-run furniture businesses, they can feel
In an industry where design inspiration and shopper trust drive every sale, a well-run company blog can be one of
Longevity is one of the most defining shifts of our time. Americans are living longer, healthier lives than ever before,
Stop Letting Warehouse Profits Slip Away Ignoring critical warehouse KPIs means leaving profit scattered across the warehouse floor. It’s not
In home furnishings retail today, it’s no longer enough just to advertise the products you carry. If you’re a furniture
Developing Tomorrow’s Leaders Today The long-term success of every retail business depends on one thing: its people. Preparing the next generation of leaders isn’t
Navigating Leadership in a Family Business Stepping into greater responsibility within a family business comes with unique opportunities—and its own set of challenges. From
The long-term success of every retail business depends on one thing: its people. Preparing the next generation of leaders isn’t
MEMBER-ONLY DISCUSSION: Family Business Dynamics Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family
