These are unprecedented times for everyone, and specifically our industry. The customer journey is a bumpy one, thanks to COVID, and it will be quite a while before it smooths out. We have been asked by HFA members, small and large, how the association can directly speak to customers to
For decades, home furnishings retail has relied on a familiar merchandising formula: create a beautiful room, put the furniture in
If you’ve ever watched a great candidate slow down at the finish line, or walk away from what felt like
In the recruitment and executive search world, we often hear requests for the “Purple Squirrel,” that so-called mythical candidate who
On September 1, 2026, U.S. Customs and Border Protection (CBP) issued an advance notice of proposed rulemaking (ANPRM), requesting input
What if the biggest threat to revenue isn’t the customer who walks away? What if it’s the customer who stays?
New research from Elevate puts the Gen X woman at the center of the furniture story. Surveying 1,210 Gen X shoppers at every stage of
Men and women often bring different priorities to their jobs, and the companies that understand those differences build stronger teams, deeper loyalty, and better business
