Customer Connections

Millennial man with his hands up in an "X" with an angry look on his face.
Trakwell.AI
The High Cost of Failed Customer Connections

A concerning reality persists in furniture and mattress retail: between 60-80% of furniture shoppers and 30-50% of mattress shoppers walk out without purchasing. This “walk-away rate” translates to approximately $150 million in lost furniture and $30 million in lost mattress sales across the United States daily.  According to a 2023 Consumer

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