Customer Connections

National Furniture Safety Week
Home Furnishings Association
Get Ready for National Furniture Safety Week, October 5–10

National Furniture Safety Week is coming up October 5–10, 2026, and HFA members are invited to participate. HFA has joined forces with the American Home Furnishings Alliance to raise awareness of common household furniture-related hazards and share practical safety information with consumers. This nationwide campaign brings together retailers, manufacturers, importers,

Millennial man with his hands up in an "X" with an angry look on his face.
Trakwell.AI
The High Cost of Failed Customer Connections

A concerning reality persists in furniture and mattress retail: between 60-80% of furniture shoppers and 30-50% of mattress shoppers walk out without purchasing. This “walk-away rate” translates to approximately $150 million in lost furniture and $30 million in lost mattress sales across the United States daily.  According to a 2023 Consumer

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