Customer Experience

Female in home taking picture of her sofa. Created by Freepik.com
Palazzo.ai
Elevate the Customer Experience with Tech That Converts

At a time when economic uncertainty holds consumers back from spending, it’s crucial to offer a shopping experience that drives sales, raises cart size, and builds trust. Today’s buyer is more informed than ever and quick to move on from anything that doesn’t meet expectations. Here are three eCommerce tools

an example of a 3D room visualizer for customers.
3D Cloud
CITY Furniture brings its values to life with 3D

CITY Furniture has built its business on three clear values: style, value, and customer experience. The Florida-based company got its start in the 1970s as Waterbed City. Since then, it has grown into a top home furnishings retailer with 24 showrooms and a strong e-commerce business. The team is always

Shop in flat style. Store, minimarket. Vector illustration.
Bright Data
Retail Strategy 101: Why eCommerce Needs a Brick & Mortar Store

eCommerce has transformed how people shop, offering convenience, variety, and competitive pricing. With just a few clicks, consumers can browse and purchase products from anywhere they are. However, despite the undeniable success of online shopping, many eCommerce brands are now recognizing the value of having a physical presence as a

Customer journey concept. Customer behavior analysis, marketing strategy. Social media marketing, content marketing, purchase, storytelling, seo, awareness, advertise, online marketing. Sales funnel.
Katapult
Four Ways Retailers Can Elevate the eCommerce Experience

In today’s crowded online marketplace, consumers are overwhelmed with choices. To stand out, furniture retailers must offer an eCommerce experience that gives consumers the engaging and intuitive journey they have come to expect. This means understanding your customer’s needs and making every step seamless and enjoyable, from discovery to browsing

a computer, phone and tablet showing a seamless online consumer shopping experience
furnituredealer.net
7 Steps to Level Up Your eCommerce Experience

Today, having a website that does not deliver a seamless eCommerce experience is not optional for furniture retailers looking to attract and retain customers. The customer journey has morphed dramatically, with many starting—and sometimes completing—their purchasing journey online. Independent, local furniture retailers who prioritize their website’s eCommerce experience can set

Couple positioning furniture in their home
FamOn
Consumer Buying Trends Impacting Small to Medium Retailers

The furniture retail industry is evolving rapidly, driven by changing consumer preferences, digital transformation, and global economic factors. While large retailers have the resources to adapt, small and medium-sized furniture retailers face unique challenges in staying competitive. To remain viable, they must adapt to these shifts, ensuring they meet customer

Two broken supermarket trolleys with a falling wheel on a white background. eCommerce cart abandoment.
Kadro
Revive Lost Sales: 6 Key Fixes for Website Cart Abandonment

You have invested in a high-quality furniture collection, built a visually appealing website, and attracted plenty of shoppers. Yet, despite full carts, too many customers leave without completing their purchase. Website Cart abandonment is likely the issue if your store is experiencing strong traffic but low conversions. Understanding why shoppers

Frustrated online customer vs happy online customer. AI graphic by Freepik.com
Kadro
Is your eCommerce platform costing you customers?

In today’s digital marketplace, furniture retailers face a critical decision: modernize their online presence or risk falling behind. As consumers increasingly begin their furniture shopping journey online, an outdated eCommerce platform has become a significant liability for retailers who delay migration to more advanced solutions like Shopify or BigCommerce. The

Woman on sofa purchasing online with a credit card.
Lightspeed Commerce
What Retailers Should Know Before Taking Online Payments

Home furnishing businesses like yours are taking the plunge into ecommerce every day by setting up simple online shops. If you’ve decided to push into online retail, too, then figuring out how best to accept online payments will likely be a big piece of the puzzle. Yes, selling a brick-and-mortar

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