customer journey

A digital render on a computer screen of a 3D living room planner, detailing the arrangement of sofas, chairs, and tables. The living room is designed with a modern aesthetic, viewed from inside of a home's living room. Created by Freepik.com
HomeByMe
Integrating 3D Tools with Operations for Retail Success

Retailers are (rightly) investing in immersive 3D experiences to inspire and convert today’s mobile-first shoppers. Whether a beautifully rendered kitchen design or a fully customized living room, the right tools build confidence and help customers visualize their future space. But, too often, what starts as a “wow” moment online, or

Two Happy Male Workers Putting Furniture And Boxes In Truck
Fidelitone
Final Mile Delivery Visibility Ensures Success

Seeing clearly is one of the biggest aspirations for today’s retailers, and nowhere is this more critical than in logistics. Final mile delivery visibility has become essential for delivery managers and end customers who want to know exactly where their order is and when it will arrive. Having visibility at

a picture of how a 3D configurator works with applying color on furniture in a customer home with a digital app.
Jola Interactive
How 3D Visual Product Configurators Are Turning Browsers Into Buyers

The NEW Buyer Journey: Digital and On-Demand The days of quick, impulse-driven furniture purchases are long gone. Today’s consumer expects instant clarity, confidence, and even control from the products and companies they choose to invest their hard-earned money with. If your website doesn’t deliver—especially on the product page—the sale stalls.

a computer, phone and tablet showing a seamless online consumer shopping experience
furnituredealer.net
7 Steps to Level Up Your eCommerce Experience

Today, having a website that does not deliver a seamless eCommerce experience is not optional for furniture retailers looking to attract and retain customers. The customer journey has morphed dramatically, with many starting—and sometimes completing—their purchasing journey online. Independent, local furniture retailers who prioritize their website’s eCommerce experience can set

Planning and development of bedroom from CAD blueprint to 3D Rendering
HomeByMe
Overcoming Customer Experience Challenges with Digital Solutions in Furniture Retail

According to a 2024 survey, 86% of consumers start their research online. This statistic highlights the importance of providing furniture companies with a seamless and engaging digital experience. Shoppers today expect more than just attractive furniture—they want inspiration, customization, and convenience throughout their buying journey. Meeting these expectations isn’t without

Furniture showcased in a furniture store.
Shopify
Achieve Strategic Growth by Bridging the Gap Between B2B and DTC

The furniture retail landscape is evolving rapidly, breaking down the traditional barriers that once separated B2B (business-to-business) and DTC (direct-to-consumer) operations. As these silos dissolve, a more interconnected ecosystem is emerging. Home furnishings retailers increasingly recognize the value of integrating these channels to create a seamless experience for wholesale buyers,

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