A concerning reality persists in furniture and mattress retail: between 60-80% of furniture shoppers and 30-50% of mattress shoppers walk out without purchasing. This “walk-away rate” translates to approximately $150 million in lost furniture and $30 million in lost mattress sales across the United States daily. According to a 2023 Consumer
As someone with over 25 years of experience in the retail industry, leading performance groups and talking to retailers about best practices and financial metrics, I’ve witnessed firsthand the transformative shift from traditional customer engagement methods to what I now champion as using innovative customer experience (CX). Today, I want
Joining an established furniture retail sales team can feel daunting for a new associate. Walking into a showroom with seasoned
As the furniture industry evolves and competition increases, we must ensure our sales associates and managers are consistently trained to
You already know this feeling: sales are strong, customers are walking in, and yet somehow your bank account tells a
What Retailers Need to Do Now to Stay Visible, Trusted, and Chosen The best retail sales associate in the world
There is an important update for home furnishings retailers and other importers affected by IEEPA tariffs: the refund process is
AI is no longer just powering search bars and chatbots. New agentic AI experiences are changing how shoppers discover, evaluate, and buy products online. For
Join Peter Theran and Steve Fodor, LCB, MCS, Founder and CEO of Customs Services & Solutions, for a practical discussion on IEEPA tariffs, refund developments,
MEMBER-ONLY DISCUSSION: eCommerce Connect with fellow HFA member retailers to exchange insights, challenges, and successes in navigating family business dynamics.
