A concerning reality persists in furniture and mattress retail: between 60-80% of furniture shoppers and 30-50% of mattress shoppers walk out without purchasing. This “walk-away rate” translates to approximately $150 million in lost furniture and $30 million in lost mattress sales across the United States daily. According to a 2023 Consumer
As someone with over 25 years of experience in the retail industry, leading performance groups and talking to retailers about best practices and financial metrics, I’ve witnessed firsthand the transformative shift from traditional customer engagement methods to what I now champion as using innovative customer experience (CX). Today, I want
How AI is reshaping consumer behavior, redefining the modern retail journey The home goods shoppers no longer discover products the
It’s been a busy week on the tariff front, and this is HFA’s third advocacy update for home furnishings retailers
Furniture warehouses are the backbone of every successful home furnishings retailer. They receive, store, organize, and distribute thousands of products
Furniture retailers do not need more random posting. They need content that earns attention, creates intent, and gives shoppers a
In today’s global market, supply chains are no longer simple, linear systems. A single product may involve raw materials from
Succession planning is critical to protecting the future of a home furnishings retail business, yet many owners wait too long to start. Whether the transition
Leveling the Playing Field: Tariff Enforcement and the Fight for Fair Competition Join Home Furnishings Association CEO Peter Theran for a discussion with Keith Koenig,
MEMBER-ONLY DISCUSSION: Driving Traffic Connect with fellow HFA member retailers to exchange insights, challenges, and successes in using technology and
