Research shows that customers visit your website before entering your home furnishings store. And if you aren’t using Live Chat on your website (or need to be using it correctly), you could be missing out on the one customer service expert who is always on call. Do I need Live
My wife doesn’t know this, but one day (when the kids are older), I think I’ll be back in the retail game. Being in so many stores, I get a chance to critique a lot of things from visual, salesmanship, leadership, and merchandise style and value. I’ve often found myself
Customer loyalty. Wouldn’t you love to have all of your customers be loyal? Why? Loyal customers come back more often, spend more money, buy more items, refer their friends, and provide valuable feedback. These are your best customers. When I was working the floor and saw a be back walk
“Every business owner has an exit strategy—even if they haven’t planned one.” For many private and family-owned businesses, daily operations
The home furnishings shopper no longer follows a simple path to purchase. Consumers often spend weeks researching before ever setting
How to spot consultative salespeople who listen, build trust, and follow through — before they ever set foot on your
Running a successful home furnishings business takes more than offering great products and excellent customer service. Retailers must also recruit
If you’ve ever watched a great candidate slow down at the finish line, or walk away from what felt like
Men and women often bring different priorities to their jobs, and the companies that understand those differences build stronger teams, deeper loyalty, and better business
The competition for talent, from sales floor to delivery to leadership, keeps intensifying, and the retailers winning it are thinking beyond compensation. Join the Home
