Delivery Experience

Furniture Assemblyman putting a chair together.
Taskrabbit
The Hidden Risks of Not Offering Furniture Assembly

Ever-mounting expectations of instant gratification have shaped our consumer landscape. The boss needs a project ASAP, and you need coffee in your hand ten minutes ago. As consumers, our retail experiences have been reduced to compulsive clicks and swipes—but the moment our habits land us with a 1,500lb sectional on

I line-up of delivery trucks
UST
In-House vs. Third-Party Delivery Teams: Pros and Cons for Retailers

In retail today, delivery operations are not just a logistical necessity — they are a front-line component of customer satisfaction, brand reputation, and risk management. Retailers face a critical decision: operate their own delivery fleet (in-house) or partner with third-party providers. While each approach offers advantages, third-party delivery teams provide

Metropolitan Warehouse and Delivery
Reducing Furniture Delivery Damages and Returns is the Key to Brand Loyalty

In furniture retail, delivery damage isn’t just a logistical hiccup—it’s a broken promise. The customer’s excitement turns to disappointment, the retailer absorbs the cost of returns or repairs, and brand loyalty takes a hit. The truth is, reducing delivery damages and returns isn’t only about what happens in the truck.

Metropolitan Warehouse & Delivery: Making Furniture Logistics Simple and Reliable

HFA’s newest Solution Partner, Metropolitan Warehouse & Delivery, has spent decades perfecting the art of moving furniture. What started as a commitment to helping retailers deliver products safely and on time in 1989 has grown into a full-service operation combining professional experience, technology, and care. Their mission is simple: to

Evaluating the Cost of Delivery - HFA Webinar
Fidelitone
The Importance of Final Mile Delivery in Elevating eCommerce Customer Experience

Today, customer expectations are higher than ever in eCommerce shopping. While online shoppers appreciate seamless website navigation, competitive pricing, and diverse product selections, their ultimate satisfaction often hinges on a less visible but critical aspect: final mile delivery. This last leg of the delivery process, where products journey from a

Customer Experience Concept. Person Walking and Reading Positive Online Review via Smartphone
DispatchTrack
Transforming Your Delivery Experience

Creating a Killer Customer Experience After a dramatic plunge during the pandemic, customer satisfaction has rebounded sharply in the past 18 months, reaching an all-time high of 78 out of 100 in the last quarter of 2023, according to the American Customer Satisfaction Index (ACSI). Scores for appliance and home

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